Any unused sessions will automatically roll over to the next month, allowing you to utilize them at a later time. If you have accumulated unused sessions equal to your monthly session allowance, you have the option to request a one-month pause in billing. This pause will enable you to catch up on your sessions without any payment collection for the following month.

For example, let's say you are enrolled in our PX Optimize Membership with sessions scheduled once per week. If you have accumulated a total of 4 unused rollover sessions before the start of the next month, you can pause payment collection for the following month while you catch up on those sessions.

You can also utilize your sessions remotely with your PX therapist, which our clients find highly valuable, especially when traveling!

We understand accidents happen to the best of us. No worries, we have you covered. Simply text or video message your PX therapist through the TrueCoach app and we will give you actionable steps within the same week!

Your 60-min PX sessions may also be used interchangeably for training and/or rehab based on your needs from week to week!

Your card on file will be charged automatically at the beginning of each month and you will have full access to all your membership perks!

Don't want to wait until next month to get started? No problem! You may get full access to your membership perks by purchasing session(s) at your membership rate of $209 before the start of next month.

Certainly! You have the option to freeze your membership plan for a maximum duration of 3 months. After the 3-month period, your PX membership will expire.

To rejoin any of our membership programs, simply book an initial Decipher Session with our PX therapist. Since a lot can change within three months, we will conduct another comprehensive examination to understand any changes that may have occurred. This ensures a seamless transition and helps us get you back on track without any disruptions.

We're sorry to see you go, but we understand that circumstances can change. To cancel your PX membership plan, simply reach out to your primary PX therapist, and our support staff will promptly send you a cancellation confirmation within the same week.

Before you leave, we kindly request your participate in a 5-minute exit interview. Share your favorite aspects and suggestions for improvement. Your input is valuable in enhancing our services and member experience!